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FREQUENTLY ASKED QUESTIONS:
Do you supply a catalog?
No - Because we are continually updating our website with new products we are not able to supply a printed catalog.
How long will it take to receive my order?
We ship all orders within 24 hours of receiving your order. Orders placed over the weekend will be shipped on Monday. Most orders take 3-5 business days for delivery. You will receive an automatic e-mail from UPS
with a projected delivery date once your order has been shipped.
What shipping method do you use?
We utilize UPS Ground Service.
Do you ship internationally?
Yes. Orders being sent internationally are mailed through the United States Postal Service - Air Parcel Post (insured). Delivery time is 5-10 days.
Do you sell wholesale?
Yes. Please inquire as to our wholesale program at:
sales@fashionknockoffs.com
Do your products come with the original designer’s labels on them?
No. All of our products are inspired designs. We do not sew, glue or emboss the original designer’s name on our products.
Can I make a purchase by phone, mail, or fax?
Yes. You may call to place an order over the phone at (702) 616-0997 -
7:00 a.m. - 4:00 p.m. (Pacific Standard Time). We also offer a printable mail in or faxable order form. The form is listed below the “Order Now” button of the item description
for each product or you can
click here for a copy of the form.
Do you charge Sales Tax?
Internet business are only required to charge sales tax for the state that they are located in. Since we are located in Nevada, we are required by law to charge sales tax for all orders shipped to Nevada. No sales tax applies to all other states or
international orders.
Is your website secure to order from?
Yes, we use a Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase.
What if I am unhappy with my purchase?
If for any reason you are not happy with your purchase, just
email
us
for a return authorization and then return it within 7 days and get a full refund (less
shipping and handling and a 15% restocking fee). Clearance items, Red Tag Sale items, Super Blow Out Sale items, or items purchased at wholesale are not included in this return policy and are non-refundable.
Items that are to be returned, must be in its original shape, free of any defect. (Please note that you must first
email
us
for a return authorization number.)
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