My Tangle with a Return Policy Recently
So, I heard some chatter about Rogan’s return policy the other day. Don’t know the specifics, really, just heard the name thrown around. It got me thinking about returns in general, you know? Sometimes they’re smooth, sometimes it’s like pulling teeth.
It reminded me of this situation I just went through last month. Not with Rogan’s, mind you, but a different online place. I ordered this gadget, right? Looked great online, promised the world. It arrived, and I was pretty excited to get it set up.
First thing I did was unbox it. Packaging was okay, nothing special. I pulled out the main unit, the cables, the little manual nobody reads. Plugged it in, followed the basic setup steps. Seemed straightforward enough. But then, things started getting weird. The darn thing wouldn’t connect to my network. Tried everything. Reset the router, reset the gadget, typed the password like a million times. Nothing worked.
After wasting basically a whole evening, I decided, okay, this thing’s gotta go back. It’s clearly not working as advertised, maybe it’s just a faulty unit. So, the next morning, I went looking for their return process.
The Actual Return Process Saga
Finding the return info wasn’t too hard, thankfully. It was buried in their FAQ section. Looked simple enough: fill out a form, get a return label, send it back. Easy peasy, right? Wrong.
Here’s what actually happened:
- I filled out the online return form. Described the issue, put in my order number, all that jazz.
- Got an automated email saying they received my request and would review it in 3-5 business days. Seriously? Just to approve a return for a broken item?
- Waited four days. Heard nothing.
- Went back to their site, found a customer service chat. Waited 20 minutes to connect with someone.
- Explained the whole situation again to the chat guy. He asked me to try all the troubleshooting steps I’d already done. Told him I did.
- He put me on hold (in chat, you know, just silence) for another 10 minutes.
- Came back and said he needed to ‘escalate’ the issue. Said I’d get an email.
- Another two days passed. Finally got an email with the return label. Hallelujah.
- Packed the gadget back up carefully in its original box. Stuck the label on.
- Dropped it off at the post office the next day. Got a tracking number.
I thought that was the end of it. Watched the tracking, saw it was delivered back to them. Then, silence again. Waited a week. No refund confirmation, nothing. Had to go back to the chat support AGAIN. Waited another 15 minutes. Explained everything AGAIN, gave them the tracking number. The support person confirmed they received it but said the warehouse needed to inspect it, which could take another 5-7 business days. Unbelievable.
Finally, like almost three weeks after I first started the return, I got the email saying my refund was processed. The whole thing was just draining. All that hassle for something that didn’t work out of the box. Made me wonder if Rogan’s policy, whatever it is, is any better or just more of the same runaround. You just never know until you’re stuck in it yourself.
